FAQs
What is your return policy?
We offer returns for store credit only, within 45 days of purchase. Read our return policy here.
Can I cancel my order?
If your order hasn’t shipped, email us and we will see what we can do! hello@sakurabloom.com
A reminder that all custom orders are a final sale and can not be cancelled, returned, or edited.
If I order and don’t like the color can I exchange it for another color?
You may exchange your new carrier for a store credit - find all of the information you need to get the ball rolling here.
A reminder that all custom orders are a final sale and can not be cancelled or edited.
I shipped my package back according to instructions. When will I get my store credit?
Please allow us 5 full business days after we've received your package to process all returns/exchanges. Once we have processed your return, you will get an email with more information including your store credit if applicable.
What is your warranty policy?
You will find all of the information on our warranty policy here: sakurabloom.com/pages/warranty
I think my carrier might be defective, what should I do?
Find all of the information that you need on filing a warranty inquiry here: sakurabloom.com/pages/warranty
My carrier has been damaged and needs repair, what should I do?
Email us, we might be able to help! hello@sakurabloom.com
How often do you restock? The carrier I want is sold out.
We are always cutting and sewing here at our workshop, and we do our best to let everyone know when restocks are happening via email. You can sign up for our emails right at the bottom of our home page here.
*Be sure to note the ship date on the carrier you are interested in, as most are a preorder. We craft everything right here in our San Diego workshop and when we do restock, there is typically a few weeks before shipping.
How often do you release new colors?
We are always cutting and swing here at our San Diego workshop! Being that we craft everything right here in small batches, we move quickly and are always working on something new. Like any other company we do move with the seasons on our traditional lines but you really never know when we’ll have something new and fun to release!
When will your next artist collaboration be (Desert Collection, Mr. BlueSkye)?
We love working with local artists, keeping the arts alive, and giving back! We don’t give out information on upcoming collections or collaborations, the best way to keep up with our latest projects is via our community Facebook group, Unthreaded, our Instagram stories, and email. You can join our email list right at the bottom of home page.
I would like to purchase my Sakura Bloom in person, do you have any retail stores in my area?
We love partnering with local brick and mortar boutiques. Check our store locator map to see if there is one near you.
https://sakurabloom.com/community/store-locator
PS - It is always a good idea to check with the retailer before heading out to make sure that they carry the style of carrier you are interested in (Scout, Onbuhimo, Ring Sling!)
I recently ordered a baby carrier that hasn’t shipped yet, but the carrier I really want just came back in stock. Can I switch my order?
If your original order hasn’t shipped, contact us and we will see what we can do!
When will my order ship?
We ship M-F right from our San Diego, CA workshop. We work hard to ship all “in stock” carriers within 2 business days of your order.
Most baby carriers are a preorder - meaning they will ship on or right around the “estimated ship date” on the product page (you can also find this date in your order confirmation email). We ask that you allow a 3 day window of grace on either side of the estimated shipping date to allow for any unexpected production delays that can arise in real-time, small batch manufacturing. We appreciate your patience and support.
If I order two items with different ship dates do they ship together or separately?
The order will ship once both items are ready for shipping.
What does “estimated ship date” mean?
This is our best educated guess as to when your order will be off the floor and ready for shipping. We ask that you allow a 3 day window of grace on either side of the estimated shipping date.
We commit to ethical production, and part of that is crafting in small batches and not over-producing. This does mean that sometimes result in unexpected delays. We appreciate your patience and support.
Do you ship internationally? If so, how much is it?
We do ship internationally. Shipping rates are calculated directly on our website based on your shipping address.
Please note that shipping rates do not include any duties or import fees that your country may impose at the time of delivery. We do not have any control over this.
Do you ship to APO addresses?
Yes, we do. You must choose the USPS shipping options. UPS does not deliver to APO addresses.
Do you ship to PO boxes?
Yes, we do.
How long will my order take to get to me?
Shipping times depend on the delivery address and the shipping method chosen. Please remember that we ship from the west coast of the USA (San Diego, CA) and any "ground" delivery service takes a full 5 business days from the date it ships. So, if you are in NYC and we ship your sling on a Wednesday, it should arrive the following Wednesday.
International orders: please allow extra shipping time for customs delays. We do not have any control over customs fees, delivery delays, or any duties due upon receipt.
Can I cancel my order if it hasn’t shipped yet?
Maybe! Contact us.
How can I check on my order?
You can view all of your order details including tracking in your account. Login to your account here.
How do I find my tracking information?
Our website automatically sends a tracking email once your order has shipping and you can also find your tracking information in your account. You can login to your account here.
My carrier said it shipped but the tracking shows it is still in Cerritos, CA?
That just means it is traveling and en route to you. It will update once it arrives at a new facility.
Please remember that we ship from the west coast (San Diego) and any "ground" delivery service takes a full 5 business days from the date it ships. So, if you are in NYC and we ship your sling on a Wednesday, it should arrive the following Wednesday.
My package shows that it was delivered but I did not receive it. What should I do?
The first thing to do is check with your neighbors. In our experience, most likely the package has been delivered to a neighbor in error. So asking around or posting a note on your box is a great idea and usually where you will find the missing package.
The second thing to do is to contact the shipping provider. If you click on your tracking link, there will be an area for more information. Let them know that the package shows as delivered but that you did not receive it and they should be able to locate the package for you.
If the package is not found after these steps above, please contact us.
I am going on vacation, moving, have a special event - I see the estimated ship date but is it possible to have my order shipped early or expedited?
Seeing as we cut and sew in small, mostly preorder batches, we do not have the ability to speed up production and ship things early. We ask that you along a 3 day window of grace on either side of the estimated shipping date.
My ship date was today but my order didn’t ship - why?
We ask that you along a 3 day window of grace on either side of the estimated shipping date to accommodate for any unexpected production delays that can arise in real-time, small batch manufacturing. We appreciate your patience and support.
I would love to collaborate with Sakura Bloom, who should I contact?
We love collaborating with our community, and are always working on new ideas and projects. We love to learn more about you, fill out our collaborations form: https://sakurabloom.com/pages/collaborations
I own a boutique and would love to sell Sakura Bloom. Do you have a wholesale application?
Thanks for your interest in carrying Sakura Bloom, we are currently accepting new wholesale accounts from existing brick and mortar boutiques. If this is you, we would love to hear more about your shop: https://sakurabloom.com/pages/wholesale-application
What are the hours of your customer service?
We are in our San Diego workshop M-F 9-3 pacific time. We work hard to reply to all emails within 2 business days.