We offer returns for store credit only, within 30 days of purchase. Read our return policy here.
If your order hasn’t shipped, email us and we will see what we can do! email@example.com
A reminder that all custom orders are a final sale and can not be cancelled, returned, or edited.
You may exchange your new carrier for a store credit - find all of the information you need to get the ball rolling here.
A reminder that all custom orders are a final sale and can not be cancelled or edited.
Please allow us 5 full business days after we've received your package to process all returns/exchanges. Once we have processed your return, you will get an email with more information including your store credit if applicable.
You will find all of the information on our warranty policy here: sakurabloom.com/pages/warranty
Find all of the information that you need on filing a warranty inquiry here: sakurabloom.com/pages/warranty
Check out our Mod Shop, we might be able to help!
While we do not offer discounts, we do have a great buy, sell, or trade group over on Facebook where our community buys and sells their pre-loved Sakura Blooms. It is a wonderful place!
We are always cutting and sewing here at our workshop, and we do our best to let everyone know when restocks are happening over in our Unthreaded group, our Instagram stories and via email. You can sign up for our emails right at the bottom of our home page here.
*Be sure to note the ship date on the carrier you are interested in, as most are a preorder. We craft everything right here in our San Diego workshop and when we do restock, there is typically a few weeks before shipping.
We are always cutting and swing here at our San Diego workshop! Being that we craft everything right here in small batches, we move quickly and are always working on something new. Like any other company we do move with the seasons on our traditional lines but you really never know when we’ll have something new and fun to release!
We love working with local artists, keeping the arts alive, and giving back! We don’t give out information on upcoming collections or collaborations, the best way to keep up with our latest projects is via our community Facebook group, Unthreaded, our Instagram stories, and email. You can join our email list right at the bottom of home page.
We love partnering with local brick and mortar boutiques. Check our store locator map to see if there is one near you.
PS - It is always a good idea to check with the retailer before heading out to make sure that they carry the style of carrier you are interested in (Scout, Onbuhimo, Ring Sling!)
If your original order hasn’t shipped, contact us and we will see what we can do!
We do offer a revolving selection of custom length slings over in our Mod Shop.
We ship M-F right from our San Diego, CA workshop. We work hard to ship all “in stock” carriers within 2 business days of your order.
Most baby carriers are a preorder - meaning they will ship on or right around the “estimated ship date” on the product page (you can also find this date in your order confirmation email). We ask that you allow a 3 day window of grace on either side of the estimated shipping date to allow for any unexpected production delays that can arise in real-time, small batch manufacturing. We appreciate your patience and support.
The order will ship once both items are ready for shipping.
This is our best educated guess as to when your order will be off the floor and ready for shipping. We ask that you allow a 3 day window of grace on either side of the estimated shipping date.
We commit to ethical production, and part of that is crafting in small batches and not over-producing. This does mean that sometimes result in unexpected delays. We appreciate your patience and support.
We do ship internationally. Shipping rates are calculated directly on our website based on your shipping address.
Please note that shipping rates do not include any duties or import fees that your country may impose at the time of delivery. We do not have any control over this.
Yes, we do. You must choose the USPS shipping options. UPS does not deliver to APO addresses.
Yes, we do.
Shipping times depend on the delivery address and the shipping method chosen. Please remember that we ship from the west coast of the USA (San Diego, CA) and any "ground" delivery service takes a full 5 business days from the date it ships. So, if you are in NYC and we ship your sling on a Wednesday, it should arrive the following Wednesday.
International orders: please allow extra shipping time for customs delays. We do not have any control over customs fees, delivery delays, or any duties due upon receipt.
Maybe! Contact us.
You can view all of your order details including tracking in your account. Login to your account here.
Our website automatically sends a tracking email once your order has shipping and you can also find your tracking information in your account. You can login to your account here.
That just means it is traveling and en route to you. It will update once it arrives at a new facility.
Please remember that we ship from the west coast (San Diego) and any "ground" delivery service takes a full 5 business days from the date it ships. So, if you are in NYC and we ship your sling on a Wednesday, it should arrive the following Wednesday.
The first thing to do is check with your neighbors. In our experience, most likely the package has been delivered to a neighbor in error. So asking around or posting a note on your box is a great idea and usually where you will find the missing package.
The second thing to do is to contact the shipping provider. If you click on your tracking link, there will be an area for more information. Let them know that the package shows as delivered but that you did not receive it and they should be able to locate the package for you.
I am going on vacation, moving, have a special event - I see the estimated ship date but is it possible to have my order shipped early or expedited?
Seeing as we cut and sew in small, mostly preorder batches, we do not have the ability to speed up production and ship things early. We ask that you along a 3 day window of grace on either side of the estimated shipping date.
We ask that you along a 3 day window of grace on either side of the estimated shipping date to accommodate for any unexpected production delays that can arise in real-time, small batch manufacturing. We appreciate your patience and support.
We love collaborating with our community, and are always working on new ideas and projects. We love to learn more about you, fill out our collaborations form: https://sakurabloom.com/pages/collaborations
Thanks for your interest in carrying Sakura Bloom, we are currently accepting new wholesale accounts from existing brick and mortar boutiques. If this is you, we would love to hear more about your shop: https://sakurabloom.com/pages/wholesale-application
We are in our San Diego workshop M-F 9-3 pacific time. We work hard to reply to all emails within 2 business days.