Sakura Bloom Policies
We offer Free Global Shipping from our San Diego workshop and work hard to ship all in stock carriers within 2 business days, M-F.
We offer Free Global Shipping on all orders. Prices do not include import fees, taxes or duties imposed by your country. These will be required by DHL at the time of delivery.
Our goal at Sakura Bloom is for you to use and love your carrier. Need a little help getting comfy? We are always happy to help! Reach out here: sakurabloom.com/pages/contact-us
Returns for store credit are accepted within 30 days from the date of shipment from our San Diego workshop. All returns must meet the following requirements.
1. Carrier must be in brand new, sellable condition - unworn, unwashed, original tags attached, and in original packaging.
2. Carrier was purchased directly from the Sakura Bloom site.
3. All custom, limited edition, sample sale, artist collaboration, or items marked as such are a final sale and cannot be canceled, returned, or exchanged.
- Return shipping costs are the responsibility of the customer.
- Any unauthorized returns or carriers that do not meet the above return requirements (tags removed, worn, not in original packaging, etc.) will be returned to sender. Thank you for understanding.
Can I cancel my order?
If your order hasn’t shipped and is not marked as a special order or final sale, contact us and we will see what we can do!
A reminder that all custom orders and artist collaborations are a final sale and can not be cancelled, returned, or edited.
If an exchange was purchased as part of a Bundle offer, all items must be returned for a full store credit. If the return does not include all items, the refund will be reduced by the original price of the items not included in the return.
Due to the nature of the product (babies are messy!), carriers returned without tags and in any type of worn condition will be charged a 25% restocking fee. This fee will be deducted from your refund/store credit. Thanks for understanding.
To put in a Return Request please visit our Returns page here.