FAQs
What is a Preorder?
A preorder means that this carrier is currently in production at our workshop and the estimated ship date is our educated guess as to when the carrier will ship from our San Diego workshop.
We ask that you allow a 5 day window on either side of the estimated ship date to account for any unforeseen circumstances that can arise in small batch manufacturing. Thank you in advance for your understanding.
What is your return policy?
Returns for store credit only are accepted within 30 days from the date of shipment from our San Diego workshop. Read our return policy here.
Can I cancel my order?
If your order hasn’t shipped and is not marked as a special order or final sale, contact us and we will see what we can do!
A reminder that all custom orders and artist collaborations are a final sale and can not be cancelled, returned, or edited.
The item I purchased is now on sale, can you apply the discount to my order?
While we do not offer price adjustments on prior orders, you are always welcome to return your purchase and place a new order using the discount. A few reminders:
- We offer returns for store credit only on orders that have shipped.
- If your order has not shipped, you may cancel for a full refund provided the product purchased was not labeled as a final sale.
- All custom, limited edition, sample sale, artist collaboration, or items marked as such are a final sale and cannot be canceled, returned, or exchanged.
Can I return an item that was part of a Bundle offer?
If return was purchased as part of a Bundle offer, all items must be returned for a full store credit. If the return does not include all items, the store credit will be reduced by the original price of the items not included in the return.
If I order and don’t like the color can I exchange it for another color?
You may exchange your new carrier for a store credit - find all of the information you need to get the ball rolling here.
A reminder that all custom orders and artist collaborations are a final sale and can not be cancelled or edited.
I shipped my package back according to instructions. When will I get my store credit?
Please allow us 5 full business days after we've received your package to process all returns. Once we have processed your return, you will get an email with your store credit information.
What is your warranty policy?
You will find all of the information on our warranty policy here.
Can I combine my promo codes?
All promotions are stand alone. We cannot combine golden tickets, loyalty point rewards, bundles or any sort of promotional codes.
I think my carrier might be defective, what should I do?
Find all of the information that you need on filing a warranty inquiry here.
I recently ordered a baby carrier that hasn’t shipped yet, but the carrier I really want just came back in stock. Can I switch my order?
If your original order hasn’t shipped, contact us and we will see what we can do!
When will my order ship?
We ship M-F right from our San Diego, CA workshop. We work hard to ship all in stock carriers within 2 business days of your order. Items with an estimated ship date will ship within 3 business days of that date. Estimated ship dates are listed on your order confirmation email under the product title purchased.
Do you ship internationally? If so, how much is it?
Yes, we ship worldwide. Prices do not include import fees, taxes or duties imposed by your country. These will be required by DHL at the time of delivery.
Do you ship to APO addresses?
Yes, we do. You must choose the USPS shipping options. UPS does not deliver to APO addresses.
Do you ship to PO boxes?
Yes, we do.
How long will my order take to get to me?
Shipping times depend on the delivery address and the shipping method chosen. Please remember that we ship from the west coast of the USA (San Diego, CA) and any "ground" delivery service takes a full 5 business days from the date it ships. So, if you are in NYC and we ship your sling on a Wednesday, it should arrive the following Wednesday.
International orders: please allow extra shipping time for customs delays. We do not have any control over delivery delays.
Expedited shipping only expedites the actual shipping time. It does not change the estimated ship date listed.
Can I cancel my order if it hasn’t shipped yet?
Maybe! Contact us.
How can I check on my order?
You can view all of your order details including tracking in your account. Login to your account here.
How do I find my tracking information?
Our website automatically sends a tracking email once your order has shipping and you can also find your tracking information in your account. You can login to your account here.
