Sakura Bloom Policies

SHIPPING

We ship from our San Diego workshop and work hard to ship all in stock carriers within 2 business days, M-F. 

International Shipping 

We ship worldwide. Prices do not include import fees, taxes or duties imposed by your country. These will be required by DHL at the time of delivery.

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RETURN POLICY

Our goal at Sakura Bloom is for you to use and love your carrier. Need a little help getting comfy? We are always happy to help! Reach out here: sakurabloom.com/pages/contact-us

Returns for store credit only are accepted within 30 days from the date of shipment from our San Diego workshop. All returns must meet the following requirements.

1. Carrier must be in brand new, sellable condition - unworn, unwashed, original tags attached, and in original packaging.
2. Carrier was purchased directly from the Sakura Bloom site.
3. All custom, limited edition, sample sale, artist collaboration, or items marked as such are a final sale and cannot be canceled, returned, or exchanged.

IMPORTANT NOTES:

1. Return shipping costs are the responsibility of the customer.
2. Any unauthorized returns or carriers that do not meet the above return requirements (tags removed, worn, not in original packaging, etc.) will be returned to sender. Thank you for understanding.

A reminder that all custom orders and artist collaborations are a final sale and can not be cancelled, returned, or edited.

The item I purchased is now on sale, can you apply the discount to my order?

While we do not offer price adjustments on prior orders, you are always welcome to return your purchase and place a new order using the discount. A few reminders:

1. We offer returns for store credit only on orders that have shipped.
2. If your order has not shipped, you may cancel for a full refund provided the product purchased was not labeled as a final sale.
3. All custom orders, artist collaborations, sample sale purchases are a final sale and can not be cancelled or edited.

Bundle Offers

If an exchange was purchased as part of a Bundle offer, all items must be returned for a full store credit. If the return does not include all items, the refund will be reduced by the original price of the items not included in the return. 

Restocking 

Due to the nature of the product (babies are messy!), carriers returned without tags and in any type of worn condition will be charged a 25% restocking fee. This fee will be deducted from your refund/store credit. Thanks for understanding.

To put in a Return Request please visit our Returns page here.