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Returns + Warranty FAQ

RETURNS + CANCELLATIONS

What is your return policy?

We offer returns for store credit only, within 30 days of purchase. Read our return policy here

Can I cancel my first order?

If your order hasn’t shipped, email us and we will see what we can do! hello@sakurabloom.com

If I order and don’t like the color can I exchange it for another color?

You may exchange your new carrier for a store credit - find all of the information you need to get the ball rolling here.

I filled out the returns/warranty request but I haven’t heard anything back yet. What should I do?

Please allow us 3 full business days after we've received your request to get back to you. Thank you for your patience.

I shipped my package back according to instructions. When will I get my store credit?

Please allow us 5 full business days after we've received your package to process all returns/exchanges. Once we have processed your return, you will get an email with more information including your store credit if applicable.

WARRANTY

What is your warranty policy?

You will find all of the information on our warranty policy here.

I think my carrier might be defective, what should I do?

Find all of the information that you need on filing a warranty claim here.

My carrier has been damaged and needs repair, what should I do?

You will find all of the information that you need on filing a warranty inquiry here.

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