Our goal at Sakura Bloom is for you to use and love your sling. Please remember that it may take a few days or even a week or so for you and your baby to learn how to comfortably use your sling. If you need help getting comfortable in your sling, please do not hesitate to contact us.
We offer a one-time exchange for store credit. To qualify for an exchange, you must meet the following requirements:
• Slings must be exchanged within 21 days of purchase.
• Slings must be new and unused.
• Slings must have original tags attached, and be in their original packaging.
• Slings must be purchases directly from the Sakura Bloom website. Proof of purchase is required. We are unable to exchange slings purchased from other vendors.
If your purchase meets the above qualifications, please contact us and include your order number and/or proof of purchase/receipt so that we can best assist you!
All Sakura Bloom products purchased directly from the Sakura Bloom website or one of our authorized Sakura Bloom retailers carry a full one-year warranty on manufacture defects from the date of purchase. Due to the nature of natural fibers and hand-woven products this warranty does not include fabric fading, normal wear and tear, common slubs, nubs, or weaver's knots present in the weave of the fabric, snags or rips in the fabric from outside forces, or small differences in the measurement of the product. *Sakura Bloom products purchased second hand are not covered under this warranty.
Here is a wonderful article on Legacy Carriers written by the BCIA.
If your product meets the above warranty authorization requirements, please contact us and include your order number and/or proof of purchase/receipt so that we can best assist you!